Claims department poor customer service compromising client safety

The worst insurance provider when it’s their time to pay. I filled a claim in November 2024 and in December when I got to pick up the car I was notified that the assessor refused to approve additional damages and his comments were that I must just file another claim. Regardless of the fact that the car failed a wheel alignment test, the insurer didn’t want to repair the suspension on the left and I was then left with a car that was not safe to operate, exposing my life to further risks and I fail to understand why I would be treated as such when I deserve a service I religiously pay for?I phoned and emailed the whole December and January only to be send from pillar to post with no clear reason as to why I should do a second claim on one incident and later to be told my claim consultant Maggie Dlamini had moved to another department and that’s why I have not received any feedback . Yesterday I was told the motor specialist is saying I should do a claim if I want my car repaired and I asked the claim consultant about the details that I should be submitting as I had only one incident and he told me that I must just indicate the day I became aware of the additional damages. The insurer has been collecting premiums without fail but when they’re supposed to honour a claim they just push numbers and want to collect premiums and excesses.