Claims Department Pathetic Service

I called in on 16.01.2022 to report my fridge not working due to loadshedding. It was early morning when my claim was registered. I was told by the claims consultant that I will receive a call from the person who is processing my claim on the very same day to advise me what needed to be done. Today is day 3 and no contact from a claims consultant, I received a call yesterday around 3pm from a guy who want to come to my house to check the fridge I informed him that he does not expect me to have someone at home and he then tells me he will come the next day. I call him at 08:00am this morning and he says they not opened as yet and he will call me back at 9:00am. I then received a call from him at 11:00am asking me if someone is at home. The claims call centre is a nightmare to get ahold of telephonically and I waited on the line for over 20 minutes until I get through to someone and they cut the call. The service is beyond words can describe and up till now I don't know who my claims consultant is ??? I am going onto other social media platforms because this service is undoubtedly the worst experience ever!!!!