Claims Department/ No Professionalism

I am a client of Alexander Forbes, I have my vehicle insured with them , it has been over a month now that I have been trying to get my vehicle repaired. The Claims agent that was assisting in this matter was very unhelpful at all. I have sent her emails, regarding my claim submission, she(Chapman Stacey Lee) wouldn't reply to email, till I started copying her Boss (Lucas Mokitil)on the emails, that was when she started replying, to me this shows no Professionalism and accountability at all for they Clients. As a client, I take such treatment with contempt it deserves. <br> <br> Now I am still sitting with an issue that I have no idea where my vehicle was towed to from the pound, Alexander Forbes has said my vehicle was towed to Sandton Auto, have called Sandton auto several times asking if my vehicle was received, they say they cant find the vehicle on they system.<br> <br> they don't value people at all. <br> <br> <br> I am disappointed at the level of inconsistencies that I have received from Alexandre Forbes.<br>