Claim still not resolved after 1 month

on the 11.08.2015 i logged a claim through to as my house got broken into. the clams agent was very helpful and appointed an assessor. The assessor came out and i provided as much proof of purchases of the goods that was ******. after all quotation has been done, the claim amount to over R110K. as time went by I was requested POP's of item that was purchased about 5 years ago and items that was bought seconds. I was very unhappy with some items being excluded in the claim but after some time i could provide proof of ownership of my computer box and my PlayStation but it was not good enough for them to approve my claim thus they appointed Censeo to investigate the claim. I was interviewed by the assessor on the 04.09.2015 and provided all the necessary documents to him, in turn he told me that he will be sending the report to Alexander Forbes no later then Tuesday morning 08.09.2015. i called Mark the assessor on Monday to confirm if he received the pictures i email him and he advised that he did and will be sending the report through by 4 pm the Monday as he will be travelling to East London the following day. It is Thursday and still no report. please help as i need my goods.