Claim Rejection ***-1 Momentum is a ****

Dear Thabiso Chaka from Momentum

Momentum Household content claim number: ***-1

I submitted my claim for the Microwave and the 4 plate stove on 12 May 2021. It been over a month now since I submitted the claim.

I did not receive a quick response from you eventhough the person who responded from my first email to momentum told me that you the one who will be handling my claim. I had to contact you in order to get your attention.

Even after contacting you, you only registered one claim instead of two and there was no explaination of what you did even after more than 3 emails that I sent you. The claim was for the stove and microwave, but the microwave not registered, it is like you did not want me to claim for it and I’m saying this because you never explained to me even after frequent reminders the reason why it was not included in my claim. I know that it was not included because I called momentum when you were ignoring me and I was told they only seeing the claim for the stove. I reminded you about the microwave many times but you never said anything about it up until today.

When I was sending the stove for damage report at Blomeyers I didn’t include the microwave because there was no claim number created for it and you continued to ignore my emails even after submitting the quotes, there was no acknowledgements of receipt. Everytime I had to follow up with the same email I have sent you or with another email asking you to please respond to my emails.

I have attached emails which shows how many times I contacted you. It be over a month since I started with these claims and it never looked like you were interested to help me.

Even after submitting the damage report which you never said anything about it until I had to post on social media and email the *** again and again.

I have attached my policy documents and there is no where in the policy document where momentum has specified that some damages will not be covered. By this I mean that I do not accept that my claim was rejected.

I am also wondering why we’ve been contacting each other by email all this time since 12 May 2021 and then when it time for you to tell me whether my claim was accepted or rejected you chose to call me so that I will have to proof of our conversation.

Why all this time we have been emailing each other but when you decided to reject my claim you want to speak to me over the phone?.

I have been chasing you, calling you and not getting hold of you over the phone, our conversations were via email only. There was never a time since 12 May 2021 where you decided to call me eventhough you knew I have been looking for you and expecting you to tell me about the progress of my claim.

I need a written email which indicate why my claim was rejected. From now onwards can our communication be via email only because I need proof of what you are saying.