Claim Recovery

I had an incident on the 2/10/2015, a vehicle that was towed just fell an crashed into my vehicle, however I am happy with the claim process since was resolve, I am back on the road. The issue is the slow recovery claim process, I am worried about my profile history if they decide to drop my file because I paid the access, I kept on phoning they always tell \they can't get hold of the third party\", even I sent all the required supporting documents. "