Claim Processes is very slow

I used to believe Momentum was one of the best insurances in the country I was very wrong.....On the 20th of September I called to submit a claim for my ****** car the advisor then told me that an investigator will be allocated I waited for a week ,then I called to follow up they hung on me twice I called again the following day(27 September) that's when another advisor answered and told me that an investigator by the name Ettien would call me before the end of the week...they apologized he delay it was a result of the long weekend . its a new week now and still not word from this people, am getting really frustrated now can someone please call me .