Claim on my car that's been written off

I am very disappointed in the way Frans is corresponding with me about my claim that we have emailed through to Alexander Forbes. My Dad is the policy holder and sent them all the necessary details through in terms of the claim and asked them in the email to make contact with me about it, because it's my car. They have said my car is a write off, but never let us know, I had to find that out from Renewit where my car is standing at the moment. The assessor has gone out to confirm that it's a write off on the 11th of March and it hasn't even been moved on to the write off department to let me know what is going on. I think this very unprofessional of Frans to not even make any contact with anyone of us. If I don't phone them I still don't get any answers from Frans at all. I have sent him so many emails 'swell and still nothing. When I did get hold of Frans (via telephone) on Monday he said that the assessor will contact me later that day which was Monday. Thursdayshas even come and gone and still nothing. Myself and everhatthat isis on the policy is really disappointed in the way Frans Namanyana is handeling this situationsePlease help ortsort out this situation. Regards Monique