1 reviews | Active since Aug 2016
Claim Number: CP069399
<p>I have been with Momentum for more than 2yrs without a claim, with my recent accident lately this is what i have to say/ share.</p> <p> </p> <p>Momentum is the worst insurance(Car)company that one can deal with when they have to repair your vehicle.They will promise to take care of everything when they want business, upon claiming they will behave like a fly by night company.</p> <p> </p> <p>They are constantly shifting the goal post in regard to the problem i am faced with currently. Tomorrow it will be 2Months since the inception of my claim with them and till this day nothing is being done except mind games. I have decided to involve my lawyers after my last attemp with Tukedi Pitsi who happens to be Claims Team Manager.</p> <p> </p> <p>NB: GOOD PEOPLE, DO YOURSELF A FAVOUR...NEVER EVER TAKE AN INSURANCE WITH A COMPANY WHICH DOESN'T DEAL DIRECTLY WITH CAR INSURANCE. THEIR INEXPERIENCE</p> <p>WILL LEAVE YOU HANGING BECAUSE THEY ARE FOREVER REFERRING YOUR CASE TO SO CALLED SPECIALIST/EXPERTS TO ENSURE THAT THEY FRUSTRATE YOU.</p>
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I have just received a call from Jacque who claims to be a manager at momentum, instead of assisting with my discourse he put forward 2 reports as his departure point. Clear Momentum is not an insurance for motor vehicles, this confirms it. How can you call a client without having all the facts in front of you regarding their claim since its inception and want to make sense of the current situation, pure incompetence in my view...
I had a similar claim with MiWay with my other vehicle...what I experience was the best service ever and hustle free, they understand the true meaning of accident, they don't argue their point on wear and tear. They don't depend on reports to assist their customer but on the merit of the situation. They don't look for reasons not to pay a claim but to ensure that their customer goes back to the same way they were before the accident/incident.
My good people, as from now on...deal with insurances which are into motor cars as their primary business or else you will suffer the injustice of " WEAR AND TEAR" as a departure point for your claim.
They will definitely hear from my lawyers rest assured...
I have just received a call from Jacque who claims to be a manager at momentum, instead of assisting with my discourse he put forward 2 reports as his departure point. Clear Momentum is not an insurance for motor vehicles, this confirms it. How can you call a client without having all the facts in front of you regarding their claim since its inception and want to make sense of the current situation, pure incompetence in my view...
I had a similar claim with MiWay with my other vehicle...what I experience was the best service ever and hustle free, they understand the true meaning of accident, they don't argue their point on wear and tear. They don't depend on reports to assist their customer but on the merit of the situation. They don't look for reasons not to pay a claim but to ensure that their customer goes back to the same way they were before the accident/incident.
My good people, as from now on...deal with insurances which are into motor cars as their primary business or else you will suffer the injustice of " WEAR AND TEAR" as a departure point for your claim.
They will definitely hear from my lawyers rest assured...