Claim Not Taken Seriously

I am so sad and disappointed and feels ignore by the insurance company that I have been with for years. I have never made a claim before and I have never missed a payment. At the time where I need them the most I am completely ignored. I am dealing with a vehicle accident realization and then my claim is treated like i don't matter. I have never had an issue with momentum but it s been over a week now since since I put in a claim for vehicle accident. They towed my car to SMD but yesterday the assessor told me he has not even seen the car to assess it because he cant locate it. The assessor has tried to get more info from Momentum with no luck. I myself have been on a phone call with Momentum since last week Thursday with no luck. I have sent emails asking for an update. The sad thing is the lady that asssited me to register my claim told me this will take a week. I gave momentum a week before I asked for any update. But to this day I stil dont have answers as to what is happenning to my claim. I dont even have airtime anymore to call. Yesterday Morning I was on a call for almost 1 hour until my airtime cut. The one lady phoned and said she will call back with more info but I m still waiting for the call. Last week Friday I was told someone will phone me or email me. It is just so sad that we stick to our part but when it s time to help us, the insurance companies act like we are strangers. I dont expect them to finalize the claim in few days but I would appreciate an update so I know how far and what is happening. As I also need to move on.

I am still gathering strength and money to buy more airtime to phone and be put on hold again. Sad neh.