Claim not paid

I am really unhappy about the service I am receiving from Alexander Forbes. I received an sms from them on the 21/12/2015, informing me that the processing of my claim has started, shuld I not receive any feedback within 10 days I shuld call them. I called on the 29/12/2015, enquiring about the status of my claim. Was advised to fax my id n bank statement, which I did the same day, called them n advised that I have faxed the documents, documents wer received but they said are not clear, had to refax them. They received them and they wer clear and forwarded to the administrators. Now I have been calling them everyday and they are giving me the run around and I am tired of this. <br> Please help