LM
Landiwe M
1 reviews | Active since Jul 2021
06 Feb 2023, 14:04
Claim: No feedback but still charged for nonexistent item.
I logged a claim on 17.01. To date, there has been no correspondence, even the claim reference was not provided. Two days later, I followed up and since then there has been NOTHING forthcoming from momentum!
I am appalled that my claim is treated in this manner, more trauma experienced little support!
Furthermore the ensurer continues to charge a premium for an item that is not in existence and subjects the me to continue incurring costs on the item. Meanwhile they say nothing.
When following up, they bounce the call amongst themselves.
I am beyond disappointed and upset, I am traumatised!
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
06 Feb 2023, 15:14Good afternoon Landiwe.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
Momentum Insure's reply06 Feb 2023, 15:14
Official
Good afternoon Landiwe.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter and we will contact you to address your concerns.
Kind regards
Brenda
LM
Landiwe M's updateReviewer Update
09 Feb 2023, 02:04Hello Brenda,
I still have heard nothing from your teams. Today marks 3 weeks since my first follow up. Incidentally, the consultant who first handled my claim simply forwarded my emails to another colleague. No explanation to me as I am copied.
It leaves me to assume that nothing has happened since.
I have no clue how Momentum thinks I am surviving without a car for more than 3 weeks.
I seek your urgent attention in this matter. Next Tuesday it is a month since my claim! I cannot be subjected to additional cost.
Very dissatisfied.
I still have heard nothing from your teams. Today marks 3 weeks since my first follow up. Incidentally, the consultant who first handled my claim simply forwarded my emails to another colleague. No explanation to me as I am copied.
It leaves me to assume that nothing has happened since.
I have no clue how Momentum thinks I am surviving without a car for more than 3 weeks.
I seek your urgent attention in this matter. Next Tuesday it is a month since my claim! I cannot be subjected to additional cost.
Very dissatisfied.
LM
Landiwe M's update09 Feb 2023, 02:04
Reviewer Update
Hello Brenda,
I still have heard nothing from your teams. Today marks 3 weeks since my first follow up. Incidentally, the consultant who first handled my claim simply forwarded my emails to another colleague. No explanation to me as I am copied.
It leaves me to assume that nothing has happened since.
I have no clue how Momentum thinks I am surviving without a car for more than 3 weeks.
I seek your urgent attention in this matter. Next Tuesday it is a month since my claim! I cannot be subjected to additional cost.
Very dissatisfied.
I still have heard nothing from your teams. Today marks 3 weeks since my first follow up. Incidentally, the consultant who first handled my claim simply forwarded my emails to another colleague. No explanation to me as I am copied.
It leaves me to assume that nothing has happened since.
I have no clue how Momentum thinks I am surviving without a car for more than 3 weeks.
I seek your urgent attention in this matter. Next Tuesday it is a month since my claim! I cannot be subjected to additional cost.
Very dissatisfied.