Claim no. ***/1: ********* customer service received from Alexander Forbes

At first I was told that my vehicle was at Alans Panel Beaters not to find out a few days later when the assessor called me that it was actually with Hugo's Panel Beaters. After a week or more of not hearing from both parties I checked up on my vehicle at Hugo's and found it parked and they hadn't attended to it. Another few days later I called to check up on progress and I wasn't enlightened. Later into October I started calling and informing my insurer that time for my courtesy vehicle (car hire) was soon to expire because I initially signed up for 30 days. During this conversation with the lady by the name of Simone Naidoo who was dealing with my claim had said she would extend my car hire. Four weeks after the accident I found out that Hugo's hadn't commenced with my car repairs. I kept calling back and forth complaining and stating my unhappiness about everything that was happening and no feedback has been provided. To my surprise Simone informs me that I had to return the vehicle after informing me thaty car hire was extended to 11 days more. I got upset as all that was happening was not my fault. I had been calling and texting my concerns and issues. I once again went back and forth with Alexander Forbes and Hugo Panel Beaters and I was told that upon me returning the hired vehicle on the 30th of October 2019 I would be issued with another car hire but from Hugo Panel Beaters this time. I waited for Hugo's to call me as Kerry Brickson (Alexander Forbes manager) had instructed me but I received no phone call until I called Hugo's and they told me they had no vehicles ready for my use. Again I was not happy so they told me that Alexandra Forbes would fix it and they would call me back. I waited and waited but no phone call came through from Alexander Forbes. I dropped off the vehicle and I'm currently left with no vehicle. I am not satisfied with the ********* customer service I am currently receiving from Alexander Forbes. I Sense a poor moral compass within the staff and if you African it's even worse. worst expirience received I do not recommend this insurance to anyone stay clear.