MD
Maureen D

1 reviews | Active since Oct 2010

13 May 2021, 10:18

Claim - Momentum insurance

I contacted my momentum broker on Monday, 10th May regarding a lost item. She immediately contacted the Momentum claims department, where the matter was referred to Adam Sekgabi (claims operator) who assisted with my claim. He contacted me within the hour. He was very helpful and assisted me in a very professional manner and the claim was resolved within two (2) days. yesterday he followed up and informed me the claim was processed and the money should reflect in my account within 48 hours. I was very surprised and at the same time happy as I thought this will be a fight again. You hear horrible stories about short term claims, but I can honestly say this matter was dealt with in a speedy and professional manner.

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Replies (1)
Momentum Insure
Momentum Insure's reply13 May 2021, 10:32
Official
Good morning Maureen.
What a wonderful way to start the day! Thank you so much for sharing your experience with us. It's always heart-warming to know we deliver the best service to you. Keep flying the Momentum flag high.
Kind regards
Qhakazile