Claim Investigation Dragging On - Still waiting after a full month!.

VEHICLE ***

We have been Momentum client and unfortunately had to submit a vehicle claim about a month ago. What is concerning to me is the extremely slow progress on the investigation. Almost a full month has now passed, and only yesterday we were asked to sign a broad consent form allowing access to various external databases and records. We fully understand that insurers must conduct investigations and I have absolutely no issue cooperating with any reasonable request. However, it is difficult to understand why this request only comes after nearly a month has already passed. At this stage we have provided all information requested and remain fully cooperative. Our only concern is that the process seems unnecessarily drawn out. We sincerely hope Momentum will prioritise this matter so that it can be resolved fairly and without further delays. Should the matter be resolved promptly, I will gladly update this review to reflect a positive outcome.