CLAIM HAS NOT BEEN RESOLVED

I recently joined Momentum about two months ago. I unfortunately got into a minor accident with a third party on 31 July, today is 8 August and I still haven't been contacted. My service consultant, Lebogang Moerane, last sent me an email, replying to mine, on 1 August saying they will call me. To date no one has called. I then had to use my own airtime to call and put in my claim. I was assisted by Wandile who had an attitude and sent me to Booysens for an assessment which he didn't schedule an appointment for and I drove there for nothing. Mind you I'm not even close to Booysens, I live in Midrand. He then called the following day trying to schedule me another assessment and couldn't even apologise for that. I'm now still waiting for my car to be assessed and the third party is also stuck as they have been transferring his call from consultant to consultant. I am very unhappy with their service and do no recommend them. Their process of putting a claim is inconvenient especially for the third party as I had to call for a claim and he also had to call for his damage. It is really inconvenient and I demand that I be assisted in this week. I cannot be stuck with a claim From July and wait a whole month.