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Allister R

1 reviews | Active since Feb 2023

03 Aug 2023, 10:01

Claim for a geyser on 2nd of August 2023.

IAM insured with momentum insurance. It's the worst and *********** company ever I came across. Since I am with them my policy goes off every month on the 1st. This month miraculously I don't have funds in my account and thus they can't pay out my claim for my geyser which blew on the 2nd of August. I have been phoning them since yesterday morning and been send from pillar to post using my own airtime etc and every time I must hear to wait first 3 days then 15 days before they can come out to see to my problem. They quick to debut your account but don't honour their side when they must pay out a claim. They are the most promising bunch of people in the industry. Looks like their business is base on empty promises that only takes your money and not deliver on the task at hand where it comes to pay out of claims. I will in the near future cancel my policy, spread the word amongs my family members and my work colleagues never to go with this company call momentum. I won't send my worse enemy to this company. They quick to take money but don't wanna pay out when it's time. Full of excuses. And then their management will investigate as soon if a bad review goes up but nothing comes from it. They the worst bunch of *********** insurers. I will never make that mistake again to go or recommend them to anyone else.

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Replies (3)
Momentum Insure
Momentum Insure's reply03 Aug 2023, 11:01
Official
Good morning Allister.
We are sorry to hear that you are not getting satisfactory results on your request. We always aim to deliver the best service to you and unfortunately it seems we got it wrong with you. We will contact you shortly to assist. 
Kind regards
Qhakazile
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Allister R's update03 Aug 2023, 11:31
Reviewer Update
I will spread the word about my bad service I received over the 2 days. I will also pay a visit to the ombudsman. You won't phone me back to resolve my problem I just know it.
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Allister R's update04 Aug 2023, 18:16
Reviewer Update
After day 4 and still without a geyser and after 2 hundred rand of airtime it's very sad how momentum insurance operate on empty promises. They promise you to act now now and call you back but then nothing happens. Just like their review board of management who will call you to resolve the matter. I lost all hope in them and is looking already for another service provider who can deliver on their promises and contract. I won't recommend momentum to anyone ever. They the worst insurance company ever. I don't think I will deal with them in the new future because if they can't even follow up and call you back then I lost all trust in them aas a service provider. And to Qhakazile I know you won't call me and resolve my matter because you are one of them who promise people a call and then never honour your promise. So thank you for nothing. The only lady is is honourable in momentum insure is Victoria Van Zyl. Thank you Victoria for your assistance and time.