WM
Welcome M

1 reviews | Active since Apr 2021

14 Sept 2022, 10:58

Claim Experience

Despite, the initial denial of the existence of my policy and the coverage of my vehicle the day of my accident, Mbavhalelo Netshisaulu has been honest, empathetic and remorseful (though not necessary) for her companies antics with regards my claim.. She has, dare I say (despite a short tenure with the company) saved them face. I could be more curt and disgruntled in my review but my interaction with her kept me calm and engaged. Momentum take the opportunity to learn from such personalities because your frontline is representative of your culture. Thanks again vho Mbavhalelo.

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Replies (1)
Momentum Insure
Momentum Insure's reply14 Sept 2022, 11:04
Official
Good morning Welcome.
Thank you for sharing your experience with us. We are pleased to hear that Mbavhalelo was there for you in your most time of need. Thank you for your continued business and for trusting us to help keep your possessions safe. We will make sure that she receives your acknowledgment.
Kind regards
Brenda