Claim dissatisfaction

I lodged a claim successfully in December and before December closure I had already gone for assessment and on the 2nd week of January 2023(on the 6th)I was called to confirm that my claim was approved. I have been waiting a call from Momentum to tell me who to take the car to for repairs. Whenever I try to call I never make it through to the claims handler the line always cuts. I have lost patience with them because I think this is long overdue. Their service is really not up to the standard I expect for the money I paying