Claim Delay!!!

Claim was submitted on 21Dec2015. They called and confirmed that they received the claim on 23Dec2015 and advised me to take the car to Topline Panelbeaters for assessment on 05Jan2016. I waited for further correspondence but to no avail. I visited Momentum myself at their branch in Greenacres on 13Jan2016 to enquire as to the progress of my claim. I was informed that the results from Topline are still pending. They only confirmed on 21Jan2016 that they received the assessment results and are checking my previous records with previous insurance providers. On 01Feb2016 I received an email for MSTI Survey where I mentioned I was unhappy with the service. I then received an sms on 04Feb2016 saying I will be contacted shortly. I only received the call on 09Feb2016 by Amos Moshoeu from the claims department. He asked as to why I'm unhappy and I explained about the cat and mouse game Momentum is playing with me, taking forever to complete the claim. He promised to update me on a daily basis but that was last I heard from him. This is poor service at it's best and unprofessional to be still struggling with a claim for almost 2 months. It's unacceptable. Please sort this out.It's not nice