Hellopeter
Share Your Experience
LG
Lourens G

1 reviews | Active since Oct 2015

14 Apr 2025, 12:27

CLAIM Assessment- ***

They shouldn't even get one star. Been battling to get a claim authorized and after 3 weeks Momentum and there appointed Panel beater argue about the cost!!! Mean while our rent a car for 30 days are running out Claim Assessment- *** MANAGEMENT AT MOMENTUM!!!

THIS IS UNEXEPTABLE THAT YOUR APPOINTED PANEL BEATER AND YOURSELF CAN'T GET TO An AGREEMENT.

THIS AS BEEN GOING ON NOW FOR 3 WEEKS .

I AM NOW REPORTING THIS ON HELLO PETER.POOR ,POOR SERVICE AND COMMUNICTION.

WHAT IS THE CLIENT GOING TO DO AFTER 4 WEEKS WHEN THE RENTAL CAR STOPS.

0
Replies (8)
Momentum Insure
Momentum Insure's reply14 Apr 2025, 12:34
Official
Good morning Lourens.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced during your claim process. We have escalated this matter to a team manager to contact you and assist.
kind regards
Qhakazile

LG
Lourens G's update14 Apr 2025, 16:48
Reviewer Update
Hi Qhakazile thanks claim has just been approved. lets hope they extend the Car hire by 10days other wise we will have no transport because of this long delay.
Momentum Insure
Momentum Insure's reply15 Apr 2025, 09:30
Official
Good morning Lourens.
We are happy to hear that you have been assisted. Thank you for the feedback.
Kind regards
Qhakazile
LG
Lourens G's update24 Apr 2025, 09:36
Reviewer Update
MOMENTUM YOU ARE THE WORST.YOU JUST MOVE THE VEHICLE FOR THE 3 TIME TO A DIFFTRENT PANEL BEATER WITHOUT COMMUNICATING WITH ANYONE!!!!THIS IS A BRAND NEW VECHILE!!


CLAIM REGISTERED 26 MARCH 2025!!!

Ms TA T/A Shavaune Photography policy MT***8 // Assessment- ***
LG
Lourens G's update24 Apr 2025, 09:37
Reviewer Update
@Swaran *** please see the below and assist.
Assessment- ***
LG
Lourens G's update24 Apr 2025, 09:38
Reviewer Update
From: Lourens Grobler <***>
Sent: Thursday, April 10, 2025 10:47
To: aubrey.mo****** <aubrey.mo******>
Cc: Marilize Dyson <***>; *** <***>
Subject: Re: [EXTERNAL] RE: Motor Claim - Ms TA T/A Shavaune Photography policy MT***8
Morning Aubrey
The client has just been at the Panel Beaters and they advised her that the rates are wrong on the Authorization??
They did e-mail Momentum to correct it but are still waiting for correct authorization!
It took 12 working days for authorization now two days later still no authorization.
The client only have the rental car for 30days and after 2 weeks the Panel Beaters haven't even started with the vehicle.
Not happy!!
LG
Lourens G's update24 Apr 2025, 09:40
Reviewer Update
From: Aubrey Mo***eng <aubrey.mo******>
Sent: Wednesday, 09 April 2025 8:55 AM
To: Marilize Dyson <***>
Cc: Colette Swanepoel <***>; Kamohelo Malesa <***>
Subject: [EXTERNAL] RE: New Claim - Ms TA T/A Shavaune Photography policy MT***8
Good morning,

Thank you for the confirmation.

Authorization has been sent to the Panelbeaterss.
The insured’s excess is R1,500 which the insured will pay to the repairer upon completion of the work.

Kindly note that the repairer gives updates directly to the insured regarding vehicle repairs so I will not be getting updates and therefore cannot send any updates to yourself.

Regards,
Aubrey Mo***eng
Momentum Insure

Commercial Claims consultant
***
268 West Avenue Centurion 0157
momentum.co.za
LG
Lourens G's update24 Apr 2025, 11:49
Reviewer Update
Just received the following feedback. Happiness.

Aubrey Mo***eng


Good day,

I hope this mail finds you well.

Thank you for taking my call.

I would like to confirm the below as part of our conversation.
  • The car hire has been extended with 18 more days which means it will expire on the 13th of May 2025
  • I forgot to advise that we have also decided to waive the excess on the claim which means there is no excess for the insured to pay.
  • The vehicle is going to KIA George to undergo an engine compression test as well as the vehicle diagnostics test, hopefully this will be done between today and tomorrow, The panel beater is also updating us with feedback
  • We want to confirm that there are no consequential damages as result of the insured driving the vehicle after the incident occurred.
  • I have advised the repairer to order the parts in the interim as we do the above so that when the vehicle returns we can work on the vehicle immediately.
I will update you as soon as I have any progress on this mail trail.

Thank you.
Regards,
My contact details have changed – please take note of my new details below.
| Aubrey Mo***eng
Momentum Insure

Commercial Claims consultant
***
268 West Avenue Centurion 0157
momentum.co.za



|
| |