Claim

I would like to warn people against opening the policy in the Momentum Short-Term Insurance. After two weeks ago I have an accident with water flow to my floor. I submitted a claim, the assessor was in my house and made a report, send it to the Momentum and now after two weeks, my claim is still not proof. I was called every second day and ask about my claim, but is only not an acceptable excuse and the case is still open. My floor is damp and swollen and now is dangerous to walk because the floor planks went upstairs and is very easy to trip over them. We are older people and must be very careful. I was insured my building for 3and half-million rands,pay my my big premium regularly and now when I claim bigger quote I have a problem with them.It is not an acceptable method from insurance and I need help to solve it.