Cheap Service Providers & No customer care from Momentum Insure

Beware, Momentum Procurement seems to be allocating cheapest Service Providers , not reputable, not professional with very little customer experience focus. That is the biggest frustration I have with Momentum right now and when you log a complaint, no-onectakes you serious!

I have been with Momentum for 3 years, building and car insurance. 1st claim was last year for a building claim ( big window glass replacement). The Service Provider was very shady, didn't have tools and much expertise to handle large glass. The glass broke due to improper handling and I slept with an opening into the house risking my family's safety.

2nd Claim for the car, I've logged a complaint in writing after calling Momentum and I have not received any acknowledgement ( except for tge AI / automated-generated email ). Once again the Service Provider allocated is very unprofessional and probably chosen on the basis of their cheap services. What was promised to be a 5-day job has turned into a 12-day job ( excl. weekend) and Momentum is not interested in intervening!

Momentum Insure please take customer service and experience seriously. I have been a loyal customer fir 3 years, honouring my payment obligations with default and when it's time to receive the service it's giving me stress and anxiety! I don't think it's fair and just!