Charity Lekoane - You deserve 10 stars

Out here, we give credit where it’s due.

After a terrible morning — a wet home and a flat tyre, being late for work due to the water situation, and then another flat tyre once I was finally done — the day was already testing me. Add heavier-than-normal traffic and a call to a third party to confirm whether their assessment had been done (as I wasn’t home, being the policy holder), and it honestly felt like too much.

I was spoken to abruptly, with no customer care skills at all, and a frustrated “call Momentum” — which only added to the stress.

Then came this beautiful soul. From the moment Charity answered the phone, her willingness to help could be felt straight through the speaker. Her kindness, patience, and genuine care completely changed the tone of my day, and suddenly I was able to relax again.

Never stop being you, Charity.