Charged monthly for a Policy nobody can trace!!

I've been trying for more than a month now to receive a policy document from Momentum, but no help is being received. The initial policy was with Alex Forbes, then took over by Momentum. This morning I was sent from pillar to post with nobody being able to assist me. I was then referred to Metropolitan Insurance which then sent me back to Momentum Head Office which then sent me back to Alex Forbes. Now they say I must try with Sanlam?? How in the world is one policy so difficult to track but yet every month money is deducted ?? Not even my ID number is trackable anywhere with these 3 companies - I cannot believe that someone is taking my money for something but nobody knows who and for what?