Change of details - Dealer release/cover letter

<p>Send day 1 request to contact lady on my policy to change vehicle details.</p> <p>Send day 2 follow=-up on request</p> <p>Phone the lady on day 2, apparently she is not working with my policy. Somebody else help, and tell me i need to send to the mail (servicing) the vin and engine no, and then they will send the letter.</p> <p>5 hours later, still no letter.</p> <p>Phone them again, after 1/2 hour on phone holding, cause they do not know what they are doing there, they come back to me and ask if they can take my number so that the manager can phone me back.!</p> <p> </p> <p>Now what ..... service is this?????</p>