Cellphone Insurence claim

Wow where do I begin?1 So I put through a claim for a ****** phone on friday the 3rd of Nov submitted everything that was requested from me I was then told that it will take 48 to 72 hours for my issue to be resolved, never got a call back, so I decided to follow up to my surprise I was told that my premium is not yet reflecting, a premium that was deducted on the first of November mind you! I called again today and the attitude I got from a lady in their CPT office was just out of this world!! I am still waitin without a cellphone!!!!