VG
Vanessa G
1 reviews | Active since Feb 2026
17 Feb 2026, 15:16
CEILING
CEILING COLLAPSED AND CLAIM WAS REJECTED, BECAUSE NAIL SPACING EXCEEDS 150MM. WE BOUGHT THE HOUSE AND IT WAS INSPECTED. WE HAD NO IDEA THAT THIS WAS SUPPOSED TO BE MEASURED AND MY QUESTION IS HOW. OUR CEILING IS HIGH. WE ARE UNABLE TO REACH IT. I WANT TO KNOW WAS IT EXPECTED FROM US TO MEASURE THE NAILS BEFORE WE GET HOME INSURANCE? TO ENSURE THAT A CLAIM WILL BE APPROVED? WHY DO WE PAY FOR HOME INSURANCE IF WHEN WE NEED ASSISTANCE, IT GET REJECTED?
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Momentum Insure's replyOfficial
17 Feb 2026, 16:17Good day Vanessa.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Momentum Insure's reply17 Feb 2026, 16:17
Official
Good day Vanessa.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda