Car still not assessed, 3 weeks later.

<p>I am extremely unhappy and disappointed by the service I am receiving from Alexander Forbes.<br />I was involved in a minor accident on the 14th April; I hit a pothole and damaged a rim on my car. My car has been sitting at Renew it in Sandton since then, this is the 3rd week now and my car still has not been assessed, let alone fixed. This is very frustrating and infuriating.</p> <p>The lady dealing with this claim is Norah Dirading, the only time I have spoken to Norah is when I call her to follow up on my claim. I am not sure if she is very overwhelmed or gives bad service due to incompetence.<br />I have always received nothing but good service from AF and as a result, I am very confused as to what is happening. How can it take 3 weeks to asses a car? When will it be fixed?</p> <p>My car requires no panel-beating, just replacement of a rim and tyres, I am very frustrated, please help. I was told last week that my car would be assessed today, but only after I called on Friday when I did not receive feedback after I had called on Wednesday. The level of service I am receiving is appalling honestly.</p> <p>I am currently looking at who I can escalate the matter to, I tried to speak to Norah’s supervisor last week, Lucas, he refused to take my call. I am perplexed.</p>