Car Repairs Nightmare

I had an approval to get my car fixed, and took the vehicle in at VIP on 30 May 2022. What followed can only be described as a living nightmare as l struggled to get any updates on the work that was being done on my car; and when l eventually got communication from VIP, they notified me that my car had been fixed and was ready for collection. After reading the 'repairs report,' l was shocked to note that they had only fixed the minor damages and had left out the radiator damage which quite frankly speaking was my major headache. After many emails and phones, an extra authorisation was given and VIP was given go ahead to fix the issue. l was then told that my car would be ready for pick up on 25 July 2022. Come the 25th, l got no communication from anyone. Since then l have been writing emails to 2 consultants from Momentum and none of them seems bothered to respond to me.

This is very disturbing customer care!!! I haven't had my car for more than 2 months, and quite frankly l have no idea what is going on right now. I never had a courtesy car to use, and everyday has become a nightmare for me!

I am utterly disturbed by Momentum! I expected better! I know they can do better!