RZ
Renier Z
1 reviews | Active since Nov 2011
02 Jun 2015, 13:37
Car repair not done correctly
I took my car for assessment and photos were taken of both the bodywork and mag on the same side that was damaged. Went to fetch my vehicle today AFTER i dropped off the rental. Mag was not replaced. I called momentum and spoke to claims. I told them i need an awnser so that i can get back to work. after 30 minutes i call them again, and they told me' a mail was sent'. no instruction of what i need to do. so i refused to sign and have left the car at the panelbeater. I need a new rental car so i can get home tonight. and i want my premiums to be reduced back to the original amount.
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Momentum Insure's replyOfficial
02 Jun 2015, 14:35Hello Reindeer,
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Momentum Insure's reply02 Jun 2015, 14:35
Official
Hello Reindeer,
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team