AN
Alfred N

1 reviews | Active since Mar 2015

12 Feb 2017, 13:46

Car Insurance claim

<p>Sometimes as consumers we must give credit were it is due and appreciate the good service we receive rather than only complaining when we exprience bad service.</p> <p>I would like to embrace and appreciate the excellent customer service received from Pamela Legodi for investigating my poorly handled claim by an agent by the name of Kea. I really appreciate your endless efforts for going extra mile to ensure that my claim receive the necessary attention to resolve it.</p> <p>I wish your company can create more people like you who puts customers first in everything they do.</p> <p>I still hope that someone will explain to me why my claim was closed in the first instance, in order for me not to repeat the same mistake if mistake was on my side, because really it was frustrating me.</p> <p>Keep up the good work.</p>

0
Replies (1)
Momentum Insure
Momentum Insure's reply13 Feb 2017, 09:04
Official

Thank you for sharing your recent experience with us!

It is always a treat to hear that members of our team are happily delivering efficient service, and Pamela is a perfect example!

I will ensure that she receives your acknowledgement :-)

Kind Regards,
Qhakazile
Customer Relations Team.