Car insurance claim

<p>I just want to express my disappointment with the most disgusting and unprofessional service by Momentum lately.</p> <p>My name is Alfred and i've been with Momentum car insurance for 3 years, never skipped any premium before, never involved in a car accident before and not fami**** with the claiming process, it was my 1st claim ever,</p> <p>On the 19th December 2016, i lodged a claim after someone bumped into my car and my car was assessed on the 9th January 2017 and was told that i will be contacted shortly after submission of my car assesment to the insurer. I waited patiently and made a followup call 2 weeks after and was told that i will be contacted shortly. I waited for another 2 weeks only to be told today 09 Feb that my claim was closed sometimes in January after i have enquired about the progress of my claim, there was no comminication whatsoever to me and the reasons for closing my claim by the insurer despite failing to honour their promise that they will give me a call. I was so upset when i was told that i never disclosed to them that i claimed previously with my former insurer (miway) which i dont know anything about such claim as i was never involved in an accident before.</p> <p>I believe that they should have contacted me and find out from me as it was my declaration that the information provided by me is true to the best of my knowledge and never the less my claim was just closed without informing me that it will not be honoured. </p> <p>I feel that my intergrity has been *****ed in that it was their conclusion that i have tried to de***** them by concealing some information of which it was not the case here. I feel that as a customer i dont matter to them and what matters most is the collection of my premiums only. Even though Pamela told me that my claim was authorised, no one explained to me the reasons why my claim was closed in the first instance. I valued Momentum highly as an old insurance company with a high reputation, but after all this misfortune, i start to doubt if they are serious about their customers,</p> <p>I dont know whether this is just the beggining of the next coming misery in the near future should i get involved in another car accident again..........Very disappointed and unhappy</p> <p> </p>