Car hire cover for emergencies only takes effect several (working) days later...

l'm busy with a car insurance claim. Incident took place and reported 23 March 2018 (Friday morning, before 11:00). Claim form only sent to me by insurer at 15: 52 (already out of office, no access to facilities). I had no car assistance over the weekend. Monday 26 March 2018, after getting to work late (transport issues), I complete and send a claim form and request car hire assistance. I was only given access to car hire on Wednesday 28 March 2018, after so many disruptions to my life. Another surprise: the car hire received was inconsistent with the cover I have in place, paid premiums for.

This is my second claim. I had similar delays on the previous claim. I was similarly downgraded to a hired car on a lower group than what I am entitled to.

The question is: is this the general treatment given to all clients? If not, what is it about me that makes me a candidate for such treatment? Not once but consistently.

On my previous post here, lamenting the poor treatment I have received from Alexander Forbes Insurance, there was a promised investigation. I'm yet to hear of any progress or outcome in that regard.

Not so happy Easter. The struggle continues...