Car claim

Seriously not impressed with the service that momentum provides. You constantly have to follow up with them regarding claims as no one seems bothered to get back to you at all. Logged a car claim from them and I had to either send follow up emails that get no replies/responses or make phones calls that keep on getting redirected.

After following up multiple times, we were finally assisted but I do highly suggest that they keep clients updated at all times even though there isn't that much progress with regards to their claims. It creates a very comfortable/settling feeling for the client as they might have gone through a very traumatic experience: eg, a car accident, ****** vehicle etc. We don't register claims for the fun of it. We do it because it's a necessity and we trusted you(momentum) as service provider to deliver.

Thanks!