car access

my car was i summit auto body in was hit from behind my front bumber was havin slitly scratches bt wen i wen der is was worse meaning de we abt to fix it i asked dem y u lift it like dat the said my insurance refused to pay de said it was nt part of de accident is very unfair since im payin the also changed 1 rear lamp de other 1 de never dd it looks bad.my access is 3500 bt i end up paying 8000 im very worried.my car was in summit auto body<br>