1 reviews | Active since Apr 2015
Cancellation of policy
I was a member of momentum short-term insurance where I covered my BMW f20 and my cellphones in case they are damaged or ******. I was paying well and on time. I did put claims for cellphones only if are ****** or damage of which Insurance is meant for. I was so shocked when Momentum called me to notify that from the first of January 2016 I would not have a cover since they have decided to cancel my policy citing u understandable reasons. They say I am a multi-claimant and as such they are withdrawing their cover. I think they are not fair because they did not warn me or mention a clause where it stipulates the Ts and Cs of the policy. I took the cover knowing that this days is common to be ****** of your belongings or lose a valuable like a cellphone. And to be safe is to insure that. It becomes a problem when I lodged a claim they complain. Okay if they think I am claiming a lot for cellphone, why can't they cancel for the phones and leave for the car. I did not claim for the car since I joined them. I feel that they were not fair to me and my consumer rights were undermined. To add the salt on the wound, they blacklisted me in all insurance companies as a risk. I'm confused.
Thank you for bringing your concerns to our attention.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
