TA
Tandi A

1 reviews | Active since Jun 2014

18 Apr 2016, 08:55

Cancellation of Insurance

I was called on Thursday to be told that Momentum was giving me notice on my insurance for claiming too much within a 12 month period.<br> This too much is three claims two motor vehicle - one not even our fault - the car was stationery and parked and one all risk - laptop ******.<br> The fourth is not a claim but roadside assistance.<br> Nowhere in our policy documentation is this noted and when asked for the documentation pertaining to this, I was told they won't send out anything like that. This is unacceptable. It has been sent to their actuarial department as the agent says it should not have been flagged to start with. I am disgusted with the behaviour.<br> Please sort this out so I know where I stand.

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Replies (1)
Momentum Insure
Momentum Insure's reply18 Apr 2016, 09:29
Official
Hello Tandi A,

Thank you for bringing your concerns to our attention.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards
Qhakazile
Customer Relations team