call not returned

I had initially spoken James Sekgobela who had given me an incorrect premium based on a different model vehicle when I did supply the correct details during the 1st telephone conversation, after inquiring I was put through to Uvani who assured me I would be contacted on Thursday 05/02/15 after they listened to the recorded telephone conversation, I have not been contacted since and have a vehicle standing at a dealership which I cannot pick up because it is not insured.