GR
George R
1 reviews | Active since Mar 2009
22 Feb 2023, 15:35
Call Centre not reachable, no update on claims submitted
I have logged a vehicle claim on the mobile app on Friday 17 February 2023. I received a notification on the app stating Momentum will call me. Up to now, I have not received any call from them. I have called the call Centre 5 times the past 3 days, and holded on for excess of 20 minutes to be assisted with no luck. This is pathetic service to get a claim processed.
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
22 Feb 2023, 16:02Good afternoon George.
Thanking for bringing this to our attention. We do apologize for any inconvenience caused.
Please allow us an opportunity to look into this and we will be in touch.
Regards
Brenda
Thanking for bringing this to our attention. We do apologize for any inconvenience caused.
Please allow us an opportunity to look into this and we will be in touch.
Regards
Brenda
Momentum Insure's reply22 Feb 2023, 16:02
Official
Good afternoon George.
Thanking for bringing this to our attention. We do apologize for any inconvenience caused.
Please allow us an opportunity to look into this and we will be in touch.
Regards
Brenda
Thanking for bringing this to our attention. We do apologize for any inconvenience caused.
Please allow us an opportunity to look into this and we will be in touch.
Regards
Brenda
GR
George R's updateReviewer Update
27 Feb 2023, 08:37And yet not response, and still I cannot get through - holding for in excess of 20 minutes to be assisted through the call centre. Absolutely NO customer care.
GR
George R's update27 Feb 2023, 08:37
Reviewer Update
And yet not response, and still I cannot get through - holding for in excess of 20 minutes to be assisted through the call centre. Absolutely NO customer care.