call centre no answer and consultant wont respond

I had an break in over the weekend and lodged my claim monday. The consultant said i should send her a list and proof of items that were ****** and that she would call back the afternoon to confirm. So monday afternoon comes and Mtatsi Nomthandazo, momentum claim advisor, does not call me. Tuesday morning I tried calling momentum only to go through to a message centre after a 30min wait on my phone, at my own cost. So i decide to send Mtatsi a email and eventually she calls me back and says : \ i will call you in the afternoon because i have things to do as well". She also said that I should get quotes for the items but that she will confirm this and give me a call back later. Bur guess what......Mtasi never calls back. Today it is Wednesday and for the sake of speeding up the claim I got all the quotes and before I send it through I want to get hold of Mtatsi...phone the call centre wait 20 mins and reach the message centre again...left an urgent call back and still Mtatsi has not called me back. I do not know what to do anymore...."""