MR
Mark R

1 reviews | Active since Jul 2016

13 Oct 2023, 21:02

********** by insurance quotes

I am so disappointed with Momentum insurance. I have been under there portfolio for almost 20 years and have been provided a quote for a new vehicle which is absolutely ridiculous. Currently they have said my new Toyota Corolla Cross XR HEV would cost me R2200 a month on insurance. I had a 2022 Hilux 2.4 GDR which I was paying R999.99 a month for a higher risk vehicle. How can they try and ******* customers like this? I have gone to Naked insurance and my premium is R1300. This is absolutely disgusting taking advantage of loyal customers like this. I have not had a vehicle claim in over 7 years. I will make sure to tell absolutely everyone I know. I have already moved my other vehicle to Naked insurance as the quote I recieved was almost R500 more than Naked. Since Alexander Forbes insurance has been bought by Momentum there customer service and sence of loyalty has been erroded. Also my only claim in years for a damaged television was rejected, I shudder to think the day I would have a claim on what my experience would be. Momentum you should be ashamed.

0
Replies (2)
Momentum Insure
Momentum Insure's reply14 Oct 2023, 14:00
Official
Good day Mark.
Thank you for bringing this to our attention, we do apologize for any inconvenience caused. 
Please give us an opportunity to look into the matter raised and we will be in touch to address your concerns.
Regards
Brenda 
MR
Mark R's update17 Oct 2023, 19:20
Reviewer Update
Good Day Brenda,

Still waiting for for some sort of response.

Thanks