By far the worst short-term insurer

Hi, i guess its only when you claim do you really get to know if your insurer cares or if they live up to their promises. What's the point of having insurance when they cant help you in a time of need but are quick to collect their monthly premiums. I have logged an insurance claim last week and am still awaiting for it to be concluded. Your representative, Thabiso Chaka called me to advise that my claim has been rejected due to wear and tear. He was unable to convey the details around the rejection and committed to get more information. He would also request the repair centre, Assesstech to contact me. I am still waiting and i am unable to reach him telephonically.

Thabiso also requested that i get a second opinion and when ask what that will gain me, it seemed that it would challenge the current repair centres ability and findings. If you'll are doubting your own appointed provider, it gives me very little faith.

Please can i get feedback and the way forward.

I also request my policy to be emailed to me.

Thanks!