BURST PIPE NO ASSESOR SENT - MOLDY CARPETS

On Sunday the 22 August i had a pipe burst in my en suite bathroom when i was not home! We came home into a flooded bedroom, we called our broker immediately , we switched off our water supply and stayed without water till they appointed a plumber the next day, plumber arrived at 1pm on the 23 August, he took pictures and fixed the damaged pipe, we paid him out our pockets for this repair, so we awaiting the assessor to come view the damages, no assessor is sent out and my carpets are still soaked, today is tuesday and i follow up as now my home is smelling of wet carpet and mold, i get told by a non caring consultant that its a process and someone will be sent out tomorrow the 25 August to see the cupboards and she's not sure when a assessor will come for the carpet that's now smelling and mouldy! I express that this is urgent and i have two small babies and mould is dangerous! who cares is what she could have said cause thats how she sounded! This is not SERVICE!!! IF MY KIDS GET SICK BEACUSE OF THIS MOLD IN MY CARPET I WILL TRAKE LEGAL ACTION AGAINST MOMENTUM AS A MOTHER TO TWO TODDLERS THIS IS SCARY AND I DO NOT WANT TO TAKE MY KIDS TO HOSPITAL IN A PANDEMIC

THIS IS RIDICULOUS THAT I AM INSURED FULLY WITH MOMENTUM WITH OUR BUSINESS INSURANCE, HOUSEHOLD CONTENTS, LIFE INSURANCE AND THIS IS THE SERVICE WE GET. I HAVE A MOLDY WET CARPET SINCE SUNDAY AND AN ASSESSOR WILL ONLY COME SEE MY PLACE 3 DAYS LATER! SO I NOW HAVE TO SIT IN A MOULDY HOUSE WITH MY KIDS TILL THEN, AND THEN WAIT ANOTHER FEW DAYS TILL THEY ACTUALLY REPAIR THIS?????