Burst Geyser

We had a burst geyser in our ceiling on the 26th of April 2023. It destroyed the ceiling, cupboards and carpet. We called Momentum Insure on the 27th who sent contractors on the 28th to replace the geyser; however, since then they have not come to replace the ceiling or cupboards. The carpet was completely soaked and started to smell and they have not come to resolve it yet. They sent an assessor 2 weeks ago; who confirmed the damages however nobody had come to fix the ceiling or replace the carpet. The ceiling is hanging from the roof and the entire room smells because of the drenched carpet - I don’t understand how they expect people to live under these conditions.