Broken promises and "******" money

<p>I am beyond disapointed with Momentum STI. I had a claim a few years ago now which was not my fault and I warned them that the other party was shady and that they would struggle to get money out of them even though the O.P worked for Outsurance at the time so I knew that they had money. I told them not to enter into an agreement accepting only R100 a month payback but they went ahead and made the deal anyway, they told me not to worry and that I would get my excess back, it would just take a year now because of the small payback amount. I waited until over a year to follow up with them as to when I would get my R1000 excess back (because they never gave me feedback). After being pushed from pillar to post because suddenly no one knew about my claim anymore because they had changed systems in the mean time, then I was told that sorry the case was closed because the amount was too little for them to worry about and so they had just written it off, when I asked about my excess that the had promised to get back for me they said the O.P only ever paid them R50 before disapearing and defaulting on the rest of the payments and so I can trace them myself and put in a case at the small claims court. I was super mad because had they told me that this person had defaulted on thier payment I could have traced them down but because of the time that had passed this person no longer worked for Outsurance and therefore was untraceable, and besides that i was not my job to get my money back, that is what I was paying my monthly premiums for! The amount they wrote off was more than R1000 and that may be pocket change to them but even the R1000 excess was a lot for me! After complaing multiple times after that I was told that they would at least try to get a hold of the person again and would keep me updated after 2 weeks, this was months ago and I still have not heard anything back from them. I never got a call back from the Legal manager or ANYONE else after asking multiple times to speak to a manager and lots of promises to have someone get back to me with feedback. I used to work for Momentum STI and it really hurts that they would care so little for the clients expecially someone they used to call a client, a colleague and friend for almost 10 years! They put so much emphasis on client service and yet when it comes to getting excess's back for thier clients they dont care. Then to add insult to injury my premiums were increased by more than R400 due to this accident that was not even my fault, so after getting such poor service from thier legal department I decided after almost 10years of loyalty to take my buisness elsewhere, I got ALL of my items insured for less than R400 which wuold have been my increase on my vehicle alone at Momentum. And so I save myself more than R1000 a month now. So now they can keep my R1000 excess that they refused to give back to me because I have "gained" that money back in savings just in 1 month alone now.</p>