Brilliant. Lifesaving. People-Centric. Professional. Efficient

Shortly after 1am on 17 April 2022, I had an accident on the N1 North, while travelling alone. I veered off the road at high speed, due to wet weather conditions and landed in a ditch on the side of the road. It would have been nearly impossible to be spotted had I lost consciousness. Unfortunately, due to the hour, there were no other cars on the road and therefore no witnesses that could have assisted.

I immediately activated the Momentum Safety Alert on the Momentum app and received a call back from the security room. I explained the situation and they assured me that a partner security guard would be dispatched to my location shortly. This happened within 20 minutes and although the guard struggled to locate me from the highway, he contacted and spoke to me on the phone until he was able to spot me standing and waving outside of my vehicle, from his vehicle. He helped pull me out of the ditch and had me wait in his car until the tow truck arrived. Momentum also arranged the tow truck to come and assist me and they arrived within 10 minutes of me being located by the security guard.

I would like to commend the staff who were on duty that night at the Momentum security room. They were patient and talked me through my very panicked state and assured me help was on the way. They followed through every 5 minutes to ask for progress until the vehicle was retrieved from the ditch and hooked up to the tow truck. Although I was driving another vehicle not insured with them, they still arranged the tow truck nonetheless for my own account. The services of their partner were also affordable, which was a relief as I was quite far from home. The security guard only left after he had seen that I was safely in the tow truck and that my personal belongings from the car had been handed to me. Momentum's partner service providers all were professional, empathetic and as a female, traveling alone at a late hour, lifesavers to me on that night.

In particular, I want to add that the Momentum Safety Alert function is useful. I'm glad I fami****ised myself with it and had the presence of mind to use it when I was in this situation. I was worried that I may not get assistance on the night because I was driving a vehicle insured by another insurer, but the fact that I am a Momentum STI client was enough for the staff to assist and that to me, speaks volumes about the company's commitment to helping their clients in times of need.

Since joining Momentum STI, my claims processes have been hassle free. I have had to claim for home contents and well as personal items, and each experience has been seamless. The consultants are professional, kind and efficient. It is the easiest, most hassle-free claims process I have experienced. So, kudos guys. You guys have only been in the short term insurance business for just over 2 years but you are making a difference and the staff seem to have a heart for people. I wish I had the names of the various staff members that assisted me on that night, but unfortunately, not. They deserve all the praise, together with the employees of your partner service providers. I will always recommend Momentum STI to anyone looking for short term insurance.