Bonus BENEFITS.......another to do their clients in

<p>We called Momentum short term insurance 5 weeks ago to make use of the bonus benefits option as we needed to cut down dead branches that we were worried, especially with all the storms and the damage it could cause. We were routed to the outsourced call centre for the home assist and was told they will get one of their service providers out to do the job and would cover the call out and the first hour worth of labour which should be sufficient to remove the main branches. Then the excuses started and every time we were told that they would be there..... nothing happened. The number of times we had to call and ask what was going on and the worst of all is that they conferenced us with the service provider as still nothing happened.</p> <p>For the last 5 weeks my folks' stress level sky rockets every time a storm break wondering if the branches are going to hit the house.</p> <p>The bonus benefits are there to help reduce the risk to the insured items which my folks have 2 cars and the contents with Momentum.</p> <p>Now the latest story is that none of the service providers want to come out as they will only come out if they remove the entire tree and leave my folks with an additional bill of R2800. They are on one income and can’t afford to do that. They were told that they have to get their own guys to do the job (at market rates and not at the agreed rates that Momentum have negotiated) and send the invoice in. Momentum will cover to a maximum of R1200. My folks got a company to do it for R2000 which was the cheapest that they find in such a short time. So it is costing them another R800 which they don't have.</p> <p>I used to work for Momentum and was always proud of it, but if this is how they treat their clients, I am now ashamed. Momentum sells you the peace of mind of having the benefits to assist to reduce their risk, but at the end of the day it will actually cost us more to protect them. How is that treating a customer fairly by the level of service that they received and by putting them in a worse off financial situation.</p>