BMW & Alexander forbes don't know customer service

So my car was in for repairs for over 2 months at the BMW workshop in Sandton to fix my engine. Firstly what they don't tell you on the motor plan like flooding is int covered. So called BMW on call service i had to pay an additional R650 to them to come check my car. There was flooding at cedar square. Had to drive a rental car for over 2 months, ok that's fine I have no issues with that. A lot of back & forth with regards to the engine on my 3 series which is under motor plan. Leaking oil, tried to send a couple of mails to BMW customer service, well those were ignored. Not really sure why I must be inconvenienced by having to take my car back to Sandton auto as there is till a funny noise coming from the car everytime it changes gears. Now today I get a deduction on my bank account & my insurance premium has nearly doubled. Really? So no formal letter to me as the consumer notifying me of the change & reasons why the premium is going up tabled. No they are merely shoving the PI down my throat & I must swallow it. So this is how consumers are treated. Really & utterly dissatisfied with this entire experience. And yes the little man gets the short end of the st