Big organisation run like a ****a shop!

I was involved in an accident on the 22nd of May.I submitted my claim and there was no urgency until my big brother intervened by rattling their cage.My claim was then processed.A premium of R917 was still deducted from my account at the end of that month.I asked to be refunded and only about R550 was returned to my account.I queried that and was told the difference would be paid back to me. I believe they also owe me from the 23rd to the 1st too, since insurance charges pro rata, surely those days that I no longer needed cover must be paid back to me.<br> <br> Anyway, the agent that was dealing with my claim said I would be paid back within 48 hours.That was on the 3rd of July.Still nothing. I wrote to her, she did not respond.<br> <br> They will tell you that from the start, I have complained about the way they have handled my claim. Everything is either sluggish, or there is an issue of classism because black people are not known to complain. They accept whatever is dished to them.<br> <br> I am gatvol...extremely gatvol.